Frequently Asked Questions (FAQs)

At Thedamper, we are committed to providing you with an exceptional shopping experience. To ensure clarity and transparency, we have compiled a list of frequently asked questions covering various aspects of our products, services, and policies.

These FAQs are designed to provide quick and comprehensive answers to common inquiries. If you cannot find the information you are looking for or have additional questions, our dedicated customer support team is available at [email protected].

  1. Are your shipments guaranteed?
    Yes, we guarantee the safe and timely delivery of your orders. Should any issues arise, we will promptly address them and find a satisfactory solution.
  2. Which countries do you ship to?
    We currently only offer shipping to the United Kingdom.
  3. What payment methods do you accept?
    At the moment, we only accept payments via PayPal.
  4. How long does it take to process an order before it ships?
    Our order processing time is typically 2 to 3 business days. During this period, we carefully review, prepare, and package your order with great attention to detail. Once processing is complete, your order will be shipped, and you will receive a shipping confirmation email with relevant tracking information.
  5. How long does it take to receive my order?
    Delivery times vary depending on the shipping method and destination. Generally, delivery within the United Kingdom takes 5-9 business days.
  6. How can I track my order?
    Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to check the status and current location of your shipment at any time.
  7. Do you accept returns/exchanges?
    Yes, we gladly accept returns and exchanges. We want to ensure that you have sufficient time to evaluate your purchase and decide if it meets your expectations. Our standard return period is 90 days from the delivery date, giving you ample opportunity to inspect the item and return it if necessary. The return process can be initiated by contacting our customer support team. For more information, please refer to our Return and Refund Policy.
  8. Which products are eligible for return?
    To determine if a specific product is eligible for return, please review our Return Policy on our website. If you have any doubts or questions about a particular item, our customer support team is available to guide you through the process.
  9. What happens if my order arrives damaged?
    We apologize for the inconvenience. If your order arrives damaged, please contact our customer service within 90 days of receiving the package. To expedite the process, please provide videos/photos of the unboxing. We will promptly assess the situation and arrange for a replacement or refund as per your request. Learn more about our Return Policy here.

Thank you for taking the time to read our Frequently Asked Questions. We hope this provides you with all the essential information to make your shopping experience with us as smooth as possible.

If you have further questions or need additional assistance, please do not hesitate to contact us:

  • Address: To Dan Pho 5, Nua, Trieu Son, Thanh Hoa, 440000 Viet Nam
  • Phone: +84 336507951
  • Email: [email protected]

Our customer service team is here to help and looks forward to assisting you. We are excited to provide you with an excellent shopping experience!