Return and Refund Policy

Thank You for Choosing Thedamper! We strive to provide you with high-quality products and an exceptional shopping experience. Please read our return policy carefully to understand your rights and obligations in the event of returns and refunds.

Defective and Damaged Orders

You can return items within 90 days of the delivery date.

If you receive a defective, damaged, or incorrect item, please email us at [email protected] and include a video (or photos) of the unboxing process. This video is essential for verifying the condition of the item when it arrived.

After we review your video and details, we will let you know within 24 hours whether your return request is approved. If approved, we will provide a return number along with clear instructions on how to send the item back.

Please make sure to return the item with the provided return number within 90 days of receiving our confirmation email. Returns will not be accepted after this period.

Once we receive the returned item, we will process your refund within 48 business hours. If you prefer a replacement, we will send you a new product as soon as possible.

Change of Mind

We understand that customers may sometimes change their minds after receiving a product. In such cases, we offer a return or refund option.

  • Request Acceptance Period: You may return your items or request a refund within 90 days of the delivery date.
  • Condition: Items must be unused, in their original condition, and packaging.
  • Return Process: Please send the product to our warehouse address. Once we receive the return, we will process the refund or replacement within 48 hours.
  • Shipping Fee: The return shipping fee is the responsibility of the customer.

Order Cancellation After Placement

  • Before Shipping: If your order is still in the processing phase, we will issue a refund within 24 hours of your cancellation request.
  • After Shipping: If your order has already been shipped and has a tracking number, we will contact the shipping service within 3 days to check if cancellation is possible.
    • If the shipping service cancels the order, we will process a refund within 24 hours after confirmation from the shipping service.
    • If the shipping service cannot cancel the order, the customer should wait for the delivery and then proceed with a return. Once we receive the returned items, we will process the refund within 48 hours.

Package Never Arrived

If your package does not arrive within the expected delivery timeframe, please contact us at [email protected] to initiate the return process as described above. Our team will ensure a replacement or refund is provided as quickly as possible.

Refund Method

Once we receive your returned product, we will issue a refund to your original payment method within 48 hours. It may take an additional 1-3 days for the refunded amount to appear in your payment account.

Contact

If you need assistance or have any questions, please contact us using the information below:

Address: To Dan Pho 5, Nua, Trieu Son, Thanh Hoa, 440000 Viet Nam
Phone: +84 336507951
Email: [email protected]